Hello LiveBlog365 Support Team and Community,
I am writing to request technical assistance regarding a serious accessibility issue affecting my website hosted on your free hosting service.
Website URL: http://intersocial.liveblog365.com
Website Type: Moodle-based Learning Management System (LMS)
Error Message: DNS_PROBE_FINISHED_NXDOMAIN
Date of Issue: October 24, 2026
1. Description of the Problem
I am currently working on deploying and configuring a Moodle-based virtual learning environment for an educational organization called Corporación InterSocial, located in Chile.
The purpose of this website is to provide an online educational platform where students, teachers, and other users can access virtual classrooms, educational resources, training programs, learning materials, and academic activities.
Unfortunately, when I attempt to access my website through Google Chrome, the browser displays the following error:
“This site can’t be reached”
“DNS_PROBE_FINISHED_NXDOMAIN”
The browser also suggests checking whether the domain name has been entered correctly.
I have verified that the URL is being entered correctly, but the website remains inaccessible.
I do not understand why this has happened, and I am particularly concerned because I need this hosting environment to deploy and operate my Moodle installation.
2. Technical Background
My website is intended to host a lightweight Moodle Learning Management System, optimized for educational activities and online training.
I chose this hosting service because I was looking for a free hosting solution that would allow me to upload the necessary Moodle files, configure a database, and establish an accessible educational website.
My goal is to create a functional virtual learning environment with the following features:
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Moodle LMS installation and configuration.
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Virtual classrooms for students and teachers.
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Educational courses and training programs.
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Uploading and downloading educational materials.
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User authentication and administration.
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Installation of Moodle plugins and custom themes.
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Database connectivity and educational content management.
However, I am currently unable to access the website itself, which prevents me from continuing the installation, configuration, and testing process.
3. DNS Error Details
According to Google Chrome, the specific error is:
DNS_PROBE_FINISHED_NXDOMAIN
From my understanding, this error generally means that the DNS system cannot resolve the requested hostname into a valid IP address.
This makes me suspect that the problem could be related to one of the following possibilities:
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The subdomain intersocial.liveblog365.com is no longer correctly registered or configured in the hosting provider’s DNS system.
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The DNS records associated with my website have been modified, deleted, or incorrectly configured.
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The hosting provider is experiencing a temporary DNS service interruption.
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The subdomain has been suspended, disabled, or removed without my knowledge.
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There is a problem connecting the assigned subdomain to the hosting server.
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The hosting service has recently changed its DNS infrastructure or subdomain configuration.
I would appreciate clarification regarding whether any of these situations could explain the problem.
4. Why This Issue Is Important
This website is part of an educational initiative developed by Corporación InterSocial.
We are working to provide accessible online learning opportunities through Moodle, including virtual courses, professional training, educational resources, and digital learning activities.
As this is an educational project, having a stable and accessible website is essential.
At the moment, I cannot continue working on the platform because the domain does not resolve.
I am also concerned about the possibility of losing uploaded files, database information, or configuration settings if the hosting account or subdomain has been affected.
5. Questions for the Hosting Support Team
I would be very grateful if someone from the technical support team could help clarify the following questions:
1. Is intersocial.liveblog365.com still active in your hosting system?
Could you please verify whether my subdomain is correctly registered and assigned to my hosting account?
2. Are there currently any DNS problems affecting the liveblog365.com domain or its subdomains?
I would like to know whether this is an isolated issue or part of a broader service interruption.
3. Have any DNS records associated with my subdomain been removed or modified?
If so, could you please explain how I can restore the correct configuration?
4. Has my hosting account or subdomain been suspended or disabled?
If there has been any restriction, I would appreciate knowing the reason and the steps required to reactivate the service.
5. Is my website’s hosting directory still available?
I would like to confirm whether the files uploaded to my hosting account remain intact.
6. Is the MySQL or MariaDB database service still available?
Because Moodle requires a database, it is important for me to confirm that the necessary database services are operational.
7. Does your free hosting service officially support Moodle installations?
I would also appreciate clarification regarding PHP compatibility, database availability, storage limitations, resource restrictions, and whether Moodle plugins or custom themes can be installed.
8. What steps should I follow to restore access to my website?
If the problem requires modifying DNS records or reactivating the subdomain, please provide detailed instructions.
6. Request for Assistance
I kindly ask the LiveBlog365 support team to investigate the DNS configuration of my subdomain and help me restore access to the website.
If the domain needs to be reactivated, reassigned, or reconfigured, I would greatly appreciate your assistance.
If the problem is related to hosting limitations or incompatibility with Moodle, please let me know so I can understand the situation and determine the next steps.
I would also appreciate confirmation that my hosting files and database information are safe and have not been deleted.
I have attached a screenshot showing the error displayed by Google Chrome.
7. Final Comments
I am not an expert in DNS administration or web hosting infrastructure, so I would be especially grateful for clear, step-by-step instructions to resolve this problem.
My intention is simply to establish a stable, lightweight, and accessible Moodle educational platform using your hosting service.
I genuinely appreciate the availability of free hosting solutions for educational projects and hope this problem can be resolved.
Thank you very much for your time, attention, and technical assistance.
I look forward to your response.
Best regards,
Julio César Cifuentes Navarrete
Corporación InterSocial
Chile
Educational Technology and Moodle LMS Project
Affected Website: http://intersocial.liveblog365.com
Reported Error: DNS_PROBE_FINISHED_NXDOMAIN