Unable to Login: cPanel Login Page Displaying Wrong Email

Hosting Support
1

Hi there, I’m having an issue logging into my cPanel page. When attempting to login to my cPanel page, it is giving a “wrong password” error, my username is correct however.

Additionally, when trying to reset my password. There is a hint for the email associated with the account but the email it shows is not mine and I do not recognize it at all. It is a different email completely than my ProFreeHost email that I can look at on the “Client Area” page.

Any help would be appreciated.

Thanks.

2

Hi there, thanks for reaching out. The email shown for password recovery is the contact email set on the hosting account itself, which can be different from your Client Area/main ProFreeHost login email if it was set separately when the account was created. If you don’t recognize that email at all, send a detailed email to [email protected] so this issue can be looked into in more details.