Hosting - The page you were looking for could not be found

Hosting Support
1

Hello,

My website was working correctly yesterday, as I made an update.

Now I receive the error below when trying to access my website.

The page you were looking for could not be found. If you typed the url manually, please double check the url.

What is going on on your end to cause this? I can not afford my website to be down as I am visually impaired and this is where my clients communicate with me and book appointment.

Please help ASAP.

Thank you

2

Hi there,

Your website is live on the server side. The issue seems more likely to be script related. Could you check your htaccess and other files to see if any changes were made?

3

Domain: innersightliving.com
Server IP: 185.27.134.142
Account status: Active
Problem: HTTP and HTTPS connections are accepted but immediately closed without an HTTP response.

DNS resolves correctly to 185.27.134.142.
curl -v http://innersightliving.com returns “Empty reply from server.”
curl -v https://innersightliving.com shows “server closed abruptly.”
Direct requests to http://185.27.134.142/ also return “Empty reply from server.”
Both www.innersightliving.com and innersightliving.com behave identically.

Please check the web server/vhost configuration for IP 185.27.134.142 and the hosting account for this domain.

4

Yes. I checked specifically for 185.27.134.142, ProFreeHost, and recent server problems. I found something that makes me even more confident that we should not start rebuilding your WordPress site yet.

What I found

Your IP, 185.27.134.142, is part of the infrastructure operated by Wildcard UK Limited (AS34119) and is associated with ProFreeHost/InfinityFree hosting infrastructure.

More importantly, the ProFreeHost support forum has multiple recent reports of website/server problems, including:

  • “My site is inaccessible” — July 29, 2026

  • “Control Panel Server Down” — July 28, 2026

  • “Domain suspended due to server limit or similar” — July 31, 2026

  • WordPress installation problems — August 16, 2026

The forum’s System Issues section also shows a network-wide outage reported July 6.

5

My website innersightliving.com is hosted on IP 185.27.134.142. The hosting account shows Active and DNS resolves correctly. TCP connections to ports 80 and 443 succeed, but the server immediately closes the connection without returning an HTTP response.

curl -v http://innersightliving.com → Empty reply from server
curl -v https://innersightliving.com → server closed abruptly
curl -v http://185.27.134.142/ → Empty reply from server

The same behavior occurs for both www.innersightliving.com and innersightliving.com. Please check the web server/vhost configuration and server status for my account/IP.

6

Thank you.

Help please

8

Hi,

Thanks for the detailed information, that’s very helpful. I’m looking into the server and vhost configuration for your account now and will update you as soon as I have more. Please hold off on any file changes in the meantime

9

Update:

Hi, Our support has confirmed that everything is functioning normally on their end and that hosting services are fully active. Because the host does not provide manual file repairs, the site can be restored by backing up the database and upload files from the control panel, running a clean WordPress reinstallation via Softaculous, and then restoring the saved data.

10

Thank you for getting back to me. I really appreciate it. :smiley:

The information and data, that I provided from my tests, indicated that is was a hosting error.

How do files on your platform just go “missing” to require a total reset and reinstallation of a fresh WordPress?

Did you guys have another breach of files or get hacked on your platform?

I am looking for solutions and not excuses.

Every other website hosting company offers live support. If by phone or live chat.

The extreme wait time for a forum support response is very unprofessional.

Who can you advise to do a total reinstall without losing my whole website that was created?

11

Rather than a hosting server crash, this error typically occurs when standard core entry scripts get altered or overwritten by external code.

If your WordPress installation is active inside Softaculous, here is how to verify the site and safely restore it:

  • Inspect the Entry File: Go to your hosting File Manager, open htdocs, and edit index.php. If you see unfamiliar external scripts, foreign domain references, or scrambled code instead of a standard WordPress launcher, the file was modified and is failing to execute.

  • Backup Data via Softaculous: Inside your Softaculous dashboard (as shown in your script installations page), click the Backup icon (the box/archive icon under Options next to innersightliving.com). This will generate a full backup of your database and media files so your content is safe. You can also download the wp-content/uploads folder directly from the File Manager.

  • Reinstall / Overwrite Core Files: Once your backup is saved, you can use Softaculous to perform an upgrade/reinstall over the existing setup, which replaces the modified core files with clean WordPress core files while keeping your database intact.