HELP ME, NOT ACCESS FTP

[silke.leandro1]

Hello, I created an account but I can’t log in via FTP or through your file manager. Both keep telling me the password is incorrect. I’m using the one you gave me.

Please help. Thank you.

[Frost (PFH Administrator)]

Hi there,

What error do you get when you click File Manager from Client Area? Did you refer to this article on setting up FTP?

How to setup FTP using WinSCP

To manually install Wordpress, themes or html/php files, you can use FTP server profile provided by ProFreeHost.com. You can easily setup FTP uploader such as WinSCP to upload or download various files from your website using following step: You can either visit WinSCP or download the file directly through this link. [image] After installing WinSCP, go to your Client Area and Click on Manage, once you reach the account page, click on FTP tab. From there you can access your FTP Hostname, …

[silke.leandro1]

@Frost

What error do you get when you click File Manager from Client Area? Did you refer to this article on setting up FTP?

To manually install Wordpress, themes or html/php files, you can use FTP server profile provided by ProFreeHost.com. You can easily setup FTP uploader such as WinSCP to upload or download various files from your website using following step: You can either visit WinSCP or download the file directly through this link. [image] After installing WinSCP, go to your Client Area and Click on Manage, once you reach the account page, click on FTP tab. From there you can access your FTP Hostname, …

I just want to upload an index.html file and a logo.png file. I’ve attached screenshots of the error.

[Frost (PFH Administrator)]

Understood.

Are you able to log in to Control Panel? And also when did you make your account? Was it active recently?

[silke.leandro1]

| Status: | Active |
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Created On:	2026-03-18 08:15:19

Obviously, I’m logged into my profreehost.com account.

[Frost (PFH Administrator)]

Alright we are taking a look at your account and will update you soon.

[silke.leandro1]

THANKS YOU MY BRODER

[Admin (Owner of PFH)]

Check now. You should be able to login.